FREQUENTLY ASKED QUESTIONS

We do not. Our mission is to supply small businesses with the skincare packaging they to place their products in and we want to be here for you no matter what size your business is. 

We do not sell pallets of a product at this time but stay tuned!

Absolutely! Each business is limited to 2 free samples. Just click here to fill in the sample form.

Please note that a $5 shipping fee applies to samples.

Our order processing time is 1-3 business days. 

When ordering from Belux Packaging, you will be responsible for any custom and duty charges that may occur. 

Belux Packaging is not responsible for lost or stolen packages, however, we do offer Route shipping insurance which will cover any lost/stolen packages for a small fee. 

Route will need to be added during checkout.

We accept major credit/debit cards, PayPal, Interac E-Transfers, wire transfers and cash upon delivery. 

Refund times vary depending on your financial institution but on average it takes 1-5 business days. 

We’ve included the materials the products are made from under the product description of each item. 

We are not at this time, but we are working on it! 

We want you to be happy with your order but if you’re not please contact us and we’ll assist you with returning the products for a refund. All items must be returned within 14 days of receiving the package and all products must be unused in their original packaging. Please note that a 20% restocking fee applies to all returned orders.

We do not accept returns on sale items.

To return your items, please contact us at support@beluxpackaging.com with your order number and we’ll begin the return process.

Please note that you will be responsible for the return shipping charges. We highly recommend that you use a trackable method to return the packages.

If you receive a defective item, please contact us at support@beluxpackaging.com for further assistance. 

Due to the nature of the product, we do not accept any returns on used or opened packages. 

We do not offer exchanges at this time. 

We do not refund shipping charges.  

Since our items are made of glass, breakages can happen despite our best efforts to securely pack each box. Unfortunately, carriers may handle packages roughly during transit.

If you receive a shipment where some bottles have broken, please email us at support@beluxpackaging.com with the following:

• Photos of the damaged bottles.

• Photos of the box and packaging materials.

Once we receive your email, our team will review your request and provide a resolution. This may include either a partial refund for the damaged bottles or including replacements with a future order. We do not offer full refunds or covered shipping returns for entire orders in cases of partial breakages.

As a friendly reminder, we recommend sanitizing all bottles before use. We do have a detailed blog post with recommendations on how to sanitize the bottles.

Your order will ship within 1-3 business days of placing the order. Once your order is shipped we will send you a confirmation email with the tracking number. In general, orders shipped with standard shipping take 2-7 additional business days to arrive.

Please note that with Interac E-Transfers and wire transfers, orders will be shipped 1-2 business days after the payment has been received. 

Totally! Once your order is shipped we will send you a confirmation email with the tracking number. 

Please note that certain international shipping methods will not have tracking numbers.

At this time we do not offer local pick ups but stay tuned!  

Yes, we do ship internationally. Please note that you will be responsible for any custom and duty charges.  

The orders will ship from Toronto, Canada. 

Orders are shipped within 1-3 business days and shipping may take the following time:

Canada: 1 - 7 business days

USA: 1-10 business days

International: 3-20 business days.

We do have multiple shipping options and express shipping is available as well. Additional timing information on shipping will be available during the shipping confirmation page.

There is a minimum order requirement of $300CAD for free shipping. 

Please note that free shipping only applies to the order if the shipping fee is $150CAD or less, orders with higher shipping fees will require the buyer to pay any shipping fees over the $150CAD covered amount.

Orders cannot be canceled once they have been placed. However, you are welcome to return your shipment for a refund. Please refer to our refund policy for detailed information on the return process.